![]() ![]() You may request a refund by contacting Customer Support within 30 days of initial purchase or.Time after purchase from your My Account page. The amount you are charged upon purchase.I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMSĬonsumer Technical Support (alter Country top right as needed)Ĭonsumer Customer Service (Accounts, Billing, Registration, etc.) It's free by phone or online chat and linked below. This probably is something best dealt with by Technical Support directly as they would need to troubleshoot it. Locate Mozy, highlight and then click Edit and scroll down to toggle Netguard off. Click the word Program at the top to rearrange them alphabetically) Open McAfee software and then Web and Email Protection > Firewall > Internet Connections for Programs. If this is Mozy Backup bought separately then of course that is another matter. I moved this provisionally to the Online Backup section but should point out, if this is Mozy online backup via the McAfee software, it is no longer supported. I have also reloaded Mozy but not McAfeeĪny suggestions on how to fix this problem would be appreciated? I have done both but the problem remains unless I totally turn off real time scanning. I have seen posts on this subject indicating that I need to exclude the Mozy programs from real time scanning and also make sure Mozy is allowed to access the internet through the fire wall. However, if I turn off McAfee real time scanning, Mozy works fine. Then when I try to make new settings, Mozy will not save the settings. Sometimes the Mozy settings shows every file is set to be backed up and I am over the Mozy limit, sometimes no files are set to be backed up and sometimes the correct ones are indicated. I am using the Cox Security suite which is powered by McAfee. The problem is that I cannot save the Mozy settings which determines which files are backed up. However, in the last couple of days I started having problems with Mozy on 2 different Windows 7 computers. I have used Mozy with McAfee for many years and have regularly changed the files that Mozy backs up. ![]()
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